Grillz.com, Inc. Return and Exchange Policy

 

Effective Date: Jan 1st 2020

Last Updated Date: Oct 10 2024

 

At Grillz.com, Inc., we are committed to ensuring customer satisfaction while maintaining the highest standards of hygiene and product quality. Please carefully review our comprehensive Return and Exchange Policy below, which outlines the conditions for returns, exchanges, and adjustments for the various products sold on our website.

 

1. Return Policy for All Products

 

Due to the personal and hygiene-related nature of our products, all sales are final, and we do not accept returns or refunds on any products sold via our website, except in the cases outlined under the Exchange Policy for bracelets and chains.

 

This policy ensures the health and safety of our customers by preventing the resale or reuse of personal items such as grillz and jewelry.

 

If you have any concerns or issues with your order, please contact our customer support team, and we will work with you to resolve the matter to the best of our ability.

 

2. One Size Fits All Grillz Policy

 

All one size fits all grillz are non-refundable and non-returnable once the package has been received by the customer. Given the hygiene and safety concerns associated with these products, we cannot accept returns or offer refunds once the packaging has been opened or the product has been used.

 

Note:

If you encounter any issues with your one size fits all grillz, please reach out to our customer support team, and we will do our best to assist you.

 

3. Customizable Grillz Policy

 

For custom-made grillz, all sales are final due to the personalized nature of these products. However, we understand the importance of a perfect fit, and we offer the following adjustment policy:

 

• Complimentary Adjustments: You are entitled to up to 1 free adjustment to your custom grillz order to ensure they fit perfectly.

• Additional Adjustments: If more than One adjustment is required, we charge a nominal fee of 20% of the original grill cost for each cycle adjustment.

 

To request an adjustment, please contact our customer support team. We are dedicated to making sure you are satisfied with your custom grillz order.

 

4. Exchange Policy for Bracelets and Chains

 

We accept exchanges for bracelets and chains purchased through our website, provided the following conditions are met:

 

• Eligibility: Exchanges are accepted only within the first 2 weeks (14 days) after confirmation of reception of the product.

• Condition of Item: The bracelet or chain must be unused, in its original condition, and include all original packaging and tags.

 

Note:

This exchange policy applies only to bracelets and chains. Custom-made grillz and one size fits all grillz are not eligible for exchange or return under any circumstances.

 

To initiate an exchange, please contact us within the 14-day period, and we will guide you through the process.

 

5. How to Contact Us

 

If you need assistance with a return, exchange, or adjustment, please reach out to our customer support team. We are here to help and ensure you are satisfied with your purchase.

 

Contact Information:

Email: support@grillz.com

Phone: +1 (310) 90(2+1=)-727two

 

Our team will respond promptly to your inquiries and work with you to find a solution based on the guidelines provided in this Return and Exchange Policy.

 

We appreciate your understanding and cooperation with our return and exchange policies. Your trust in Grillz.com, Inc. means everything to us, and we are committed to delivering the highest quality products and service to our customers.