Terms Of Use

GRILLZ.COM, INC. TERMS OF SERVICE

Effective Date: January 1, 2025
Last Updated: January 1, 2025

IMPORTANT NOTICE - PLEASE READ CAREFULLY

THESE TERMS OF SERVICE ("TERMS") CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND GRILLZ.COM, INC. BY ACCESSING OR USING OUR WEBSITE, MOBILE APPLICATION, OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.

THESE TERMS CONTAIN IMPORTANT PROVISIONS INCLUDING:

BINDING ARBITRATION CLAUSE (Section 18)
CLASS ACTION WAIVER (Section 18)
LIABILITY LIMITATIONS (Section 16)
INDEMNIFICATION OBLIGATIONS (Section 20)

1. DEFINITIONS AND SCOPE

1.1 Definitions

"Company," "Grillz," "we," "us," or "our" means Grillz.com, Inc., a corporation organized under the laws of California
"Services" means our website (www.grillz.com), mobile applications, e-commerce platform, customer service, and all related services
"Products" means all items offered for sale through our Services, including grillz, dental jewelry, accessories, and related products
"User," "you," or "your" means any individual or entity accessing or using our Services
"Content" means all text, images, videos, audio, graphics, designs, trademarks, software, and other materials
"Custom Products" means products specifically manufactured according to individual customer specifications

1.2 Scope of Agreement

These Terms govern your access to and use of all Services provided by Grillz, including:

Website browsing and account creation
Product purchases and transactions
Customer service interactions
User-generated content submission
Mobile application usage
Social media interactions

1.3 Additional Terms

Specific Services may be subject to additional terms ("Additional Terms"). In case of conflict between these Terms and Additional Terms, the Additional Terms will control for that specific Service.

2. ELIGIBILITY AND ACCOUNT REQUIREMENTS

2.1 Age Requirements

Minimum Age: You must be at least 18 years old to use our Services
Minors: If you are 13-17 years old, you may only use our Services with explicit parental or guardian consent and supervision
Parental Responsibility: Parents/guardians are fully responsible for minors' use of our Services and any resulting obligations

2.2 Account Registration

To access certain features, you must create an account by providing:

Accurate and complete registration information
A valid email address
Secure password meeting our requirements
Current contact and billing information

2.3 Account Security and Responsibility

You are responsible for:

Maintaining the confidentiality of your login credentials
All activities occurring under your account
Immediately notifying us of any unauthorized access
Ensuring your account information remains current and accurate

2.4 Account Restrictions

We reserve the right to refuse, suspend, or terminate accounts for:

Violation of these Terms
Fraudulent or illegal activity
False or misleading information
Risk to user safety or platform integrity

3. ACCEPTABLE USE POLICY

3.1 Permitted Uses

You may use our Services to:

Browse and purchase Products
Create and manage your account
Communicate with customer service
Submit reviews and feedback
Share content in accordance with these Terms

3.2 Prohibited Activities

You agree not to:

Violate Laws: Engage in illegal activities or violate applicable laws
Infringe Rights: Violate intellectual property, privacy, or other rights
Harm Systems: Interfere with, disrupt, or damage our Services or infrastructure
Unauthorized Access: Attempt to gain unauthorized access to our systems or user accounts
Commercial Misuse: Use our Services for unauthorized commercial purposes
False Information: Provide false, misleading, or fraudulent information
Spam/Harassment: Send unsolicited communications or engage in harassment
Circumvention: Bypass security measures, rate limits, or access controls

3.3 Content Restrictions

User-submitted content must not:

Contain illegal, harmful, or offensive material
Infringe intellectual property rights
Include personal information of third parties without consent
Promote violence, discrimination, or illegal activities
Contain malware, viruses, or harmful code

3.4 Enforcement

We may, without liability:

Remove or modify violating content
Suspend or terminate accounts
Report illegal activities to authorities
Take legal action against violators

4. INTELLECTUAL PROPERTY RIGHTS

4.1 Our Intellectual Property

All Content and Services are protected by intellectual property laws and owned by Grillz or our licensors, including:

Trademarks, service marks, and trade names
Copyrighted materials and creative works
Proprietary software and technology
Trade secrets and know-how
Website design and user interface

4.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable, revocable license to:

Access and use our Services for personal, non-commercial purposes
View and download Content for personal use only
Use our Services in accordance with these Terms

4.3 Restrictions on Use

You may not:

Copy, modify, or create derivative works from our Content
Distribute, sell, or commercially exploit our intellectual property
Remove or alter intellectual property notices
Use our trademarks without written permission
Reverse engineer or attempt to derive source code

4.4 User License to Grillz

By submitting content to our Services, you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content for business purposes.

5. USER-GENERATED CONTENT

5.1 Types of User Content

You may submit various forms of content, including:

Product reviews and ratings
Photos and videos
Comments and feedback
Profile information
Custom design specifications

5.2 Content Standards

All user-generated content must:

Be accurate and truthful
Comply with applicable laws
Respect others' rights and dignity
Be relevant to our Products and Services
Meet our community guidelines

5.3 Content Ownership and License

Your Ownership: You retain ownership of content you create
License to Grillz: You grant us broad rights to use your content for business purposes
No Confidentiality: User content is not treated as confidential
Moral Rights: You waive moral rights where legally permissible

5.4 Content Moderation

We reserve the right to:

Review, approve, or reject user content
Remove content that violates these Terms
Edit content for clarity or compliance
Use content for marketing and promotional purposes

5.5 User Representations

By submitting content, you represent that:

You own all rights to the content
The content is accurate and not misleading
Use of the content will not infringe third-party rights
The content complies with applicable laws and these Terms

6. E-COMMERCE TERMS

6.1 Product Offerings

Our Services include the sale of:

Pre-made grillz and dental jewelry
Custom-manufactured grillz
Accessories and related products
Digital services and consultations

6.2 Order Process

To purchase Products:

Browse available Products
Add items to your shopping cart
Proceed to checkout
Provide required information
Review and submit your order
Receive order confirmation

6.3 Order Acceptance

No Automatic Acceptance: Order submission does not guarantee acceptance
Right to Refuse: We may refuse orders for any reason
Confirmation Required: Orders are accepted only upon our confirmation
Cancellation Rights: We may cancel orders before shipment

6.4 Product Availability

Products are subject to availability
We may discontinue Products at any time
Pre-orders may be subject to extended delivery times
Custom Products require additional processing time

6.5 Age Verification

For certain Products, we may require:

Age verification (18+ years)
Parental consent for minors
Additional documentation
Professional consultation recommendations

7. PRODUCT INFORMATION AND AVAILABILITY

7.1 Product Descriptions

We strive to provide accurate Product descriptions, but:

Descriptions may contain technical inaccuracies or typographical errors
Colors may vary due to display settings
Actual Products may differ slightly from images
We reserve the right to correct errors

7.2 Product Availability

Inventory levels are updated regularly but not guaranteed in real-time
Products may sell out between order submission and processing
Discontinued Products will be removed from the catalog
Custom Products are made-to-order and not held in inventory

7.3 Product Specifications

Specifications are provided for informational purposes
Custom Products may vary based on individual requirements
Materials and dimensions may vary within acceptable tolerances
We reserve the right to make minor specification changes

7.4 No Medical Claims

Our Products are fashion accessories, not medical devices
We make no health or medical claims about our Products
Consult healthcare professionals for dental concerns
Use Products at your own risk

8. PRICING AND PAYMENT

8.1 Pricing

All prices are displayed in U.S. dollars unless otherwise specified
Prices include applicable taxes where required by law
Shipping costs are calculated separately
Prices may change without notice

8.2 Payment Methods

We accept:

Major credit cards (Visa, MasterCard, American Express, Discover)
PayPal and other digital payment services
Cryptocurrency (where available)
Buy now, pay later services (subject to approval)

8.3 Payment Processing

Payments are processed through secure third-party processors
Credit card charges may appear under "Grillz.com" or our payment processor
Payment authorization may occur immediately upon order submission
Full payment is required before Product shipment

8.4 Taxes

You are responsible for all applicable taxes
Tax calculations are estimates only
Additional duties or fees may apply for international orders
Tax-exempt organizations must provide valid documentation

8.5 Pricing Errors

We reserve the right to correct pricing errors
Orders placed with incorrect pricing may be canceled
We will notify you of pricing corrections before processing
Promotional pricing is subject to terms and conditions

9. SHIPPING AND DELIVERY

9.1 Shipping Options

We offer various shipping methods:

Standard Shipping: 7-32 business days (international fulfillment)
Express Shipping: 5-15 business days
Expedited Shipping: 3-7 business days (select regions)
Free Shipping: Available for qualifying domestic orders

9.2 Processing Time

Standard Products: 1-3 business days processing
Custom Products: 2-4 weeks processing (plus shipping)
Processing excludes weekends and holidays
Complex custom orders may require additional time

9.3 Shipping Locations

Domestic: United States (all 50 states)
International: Most countries worldwide
Some locations may be restricted due to customs regulations
Remote areas may have extended delivery times

9.4 Delivery

Delivery times are estimates, not guarantees
Signature confirmation may be required for high-value orders
You are responsible for providing accurate delivery addresses
Failed delivery attempts may result in return to sender

9.5 International Shipping

Custom duties and import taxes are the customer's responsibility
Packages may be subject to customs inspection and delays
Some Products may be restricted in certain countries
Returns of international orders may incur additional fees

9.6 Shipping Insurance

We provide standard shipping insurance for lost or damaged packages
High-value orders may require additional insurance
Insurance claims must be reported within specified timeframes
Replacement or refund is subject to investigation

10. RETURNS, EXCHANGES, AND REFUNDS

10.1 General Return Policy

Standard Products:

30-day return window from delivery date
Products must be unused and in original condition
Original packaging and accessories must be included
Return shipping costs are customer's responsibility unless Product is defective

Custom Products:

No returns accepted due to personalized manufacturing
Exceptions only for manufacturing defects or errors in our fulfillment
Custom orders are final sale upon completion

10.2 Return Process

To initiate a return:

Contact customer service within return window
Provide order number and reason for return
Receive return authorization and instructions
Ship Product using trackable method
Allow 14-21 business days for processing

10.3 Refund Processing

Refunds are issued to original payment method
Processing time: 5-10 business days after receipt
Original shipping costs are non-refundable
Restocking fee may apply (15% for non-defective returns)

10.4 Exchanges

Exchanges are subject to Product availability
Size or style exchanges may incur additional fees
Custom Products cannot be exchanged
Defective Product exchanges are processed at no charge

10.5 Non-Returnable Items

The following cannot be returned:

Custom-made Products
Products damaged by misuse
Products missing original packaging
Items returned after 30-day window

11. CUSTOM PRODUCTS

11.1 Custom Order Process

Custom Products require:

Initial consultation and design specification
Dental impression kit (shipped to customer)
Return of completed impressions
Design approval and final confirmation
Manufacturing period (2-4 weeks)
Quality control and shipment

11.2 Impression Kit

Impression kits are provided at no additional charge
Instructions must be followed carefully for proper fit
Poorly executed impressions may require remakes
Return shipping of impression kits is customer's responsibility

11.3 Design Specifications

Custom designs are based on customer specifications and impressions
Minor adjustments may be made for safety and fit
Design approval is required before manufacturing begins
Changes after manufacturing begins may not be possible

11.4 Custom Product Terms

No Returns: Custom Products are final sale
Fit Guarantee: We guarantee proper fit when impressions are correctly completed
Manufacturing Time: 2-4 weeks from impression receipt
Design Ownership: Custom designs become Grillz property for future use

11.5 Remake Policy

Free remakes are provided for:

Manufacturing defects or errors
Improper fit due to our error
Material defects or quality issues

Remakes are not provided for:

Customer error in impressions
Design changes after approval
Normal wear and tear
Damage from misuse

12. HEALTH AND SAFETY DISCLAIMERS

12.1 Not Medical Devices

Our Products are cosmetic accessories, not medical devices
Products are not intended to diagnose, treat, cure, or prevent any condition
Consult healthcare professionals for dental health concerns
Use of Products is at your own risk

12.2 Safety Recommendations

Before Use:

Consult with a dentist or dental professional
Ensure teeth and gums are in good health
Read all care and safety instructions
Discontinue use if discomfort occurs

During Use:

Follow all care instructions
Maintain proper oral hygiene
Remove Products before eating or sleeping (unless designed for extended wear)
Clean Products regularly according to instructions

12.3 Potential Risks

Use of dental jewelry may involve risks including:

Tooth damage or enamel wear
Gum irritation or recession
Allergic reactions to materials
Choking hazard if Product becomes loose
Interference with dental work

12.4 Material Information

Products may contain precious metals, alloys, or other materials
Nickel-free options are available for sensitive individuals
Material composition is provided with each Product
Allergic reactions are possible with any material

12.5 Age Restrictions

Recommended for ages 18 and older
Parental consent required for minors
Not recommended for children under 13
Professional consultation recommended for all users

13. THIRD-PARTY SERVICES AND LINKS

13.1 Third-Party Integrations

Our Services may integrate with:

Payment processors (Stripe, PayPal, etc.)
Shipping providers (FedEx, UPS, USPS, DHL)
Social media platforms
Analytics and marketing services
Customer service tools

13.2 External Links

Our Services may contain links to third-party websites
We do not control or endorse linked websites
Third-party sites have their own terms and privacy policies
Access third-party sites at your own risk

13.3 Third-Party Products and Services

We may offer third-party products or services
Third-party terms and conditions apply to their offerings
We are not responsible for third-party performance
Disputes with third parties are between you and them

13.4 Advertising and Promotions

Third-party advertisements may appear on our Services
We do not endorse advertised products or services
Promotional offers may be subject to additional terms
Third-party promotions are governed by their terms

14. PRIVACY AND DATA PROTECTION

14.1 Privacy Policy

Our Privacy Policy governs data collection and use
The Privacy Policy is incorporated into these Terms by reference
By using our Services, you consent to our privacy practices
Privacy Policy updates will be posted on our website

14.2 Data Collection

We may collect:

Personal information you provide
Usage data and analytics
Device and technical information
Location data (with consent)
Payment and transaction information

14.3 Data Use

We use collected data for:

Order processing and fulfillment
Customer service and support
Marketing and communications
Service improvement and analytics
Legal compliance and security

14.4 Your Rights

Depending on jurisdiction, you may have rights to:

Access your personal data
Correct inaccurate information
Delete your data
Opt-out of marketing
Data portability

15. DIGITAL MILLENNIUM COPYRIGHT ACT

15.1 DMCA Compliance

We comply with the Digital Millennium Copyright Act (DMCA) and respond to valid takedown notices.

15.2 Copyright Infringement Notice

To report copyright infringement, send a written notice to:

By Mail: Grillz.com, Inc. Attn: DMCA Agent/Legal Department 1110 N Virgil Ave PMB 97430 Los Angeles, CA 90029

By Email: greg@grillz.com

15.3 Required Information

Your notice must include:

Subject line: "DMCA Copyright Infringement Notice"
Description of copyrighted work claimed to be infringed
Location of infringing material on our Services
Your contact information
Good faith belief statement
Accuracy statement made under penalty of perjury
Physical or electronic signature

15.4 Counter-Notification

If your content was removed due to a DMCA notice, you may submit a counter-notification with:

Subject line: "DMCA Counter-Notification"
Description of removed material and its location
Good faith belief that removal was due to mistake or misidentification
Your contact information
Consent to federal court jurisdiction
Physical or electronic signature

15.5 Repeat Infringer Policy

We will terminate accounts of users who repeatedly infringe copyrights.

16. DISCLAIMERS AND LIMITATION OF LIABILITY

16.1 Service Disclaimer

OUR SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT AND TITLE
ACCURACY, COMPLETENESS, OR RELIABILITY
UNINTERRUPTED OR ERROR-FREE OPERATION
SECURITY OR FREEDOM FROM HARMFUL COMPONENTS

16.2 Product Disclaimers

Products are for cosmetic purposes only
We do not warrant Products will meet your specific requirements
Results may vary based on individual factors
Professional consultation is recommended

16.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRILLZ AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR:

Direct Damages:

Lost profits or revenue
Business interruption
Lost data or information
Cost of substitute products or services

Indirect Damages:

Incidental, consequential, or punitive damages
Pain and suffering
Emotional distress
Loss of enjoyment

16.4 Damage Cap

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

16.5 Product-Specific Limitations

REGARDING DENTAL PRODUCTS SPECIFICALLY, WE ARE NOT LIABLE FOR:

Dental damage or injury
Allergic reactions
Improper fit due to user error
Damage from misuse or neglect

16.6 Jurisdictional Variations

Some jurisdictions do not allow certain warranty disclaimers or liability limitations, so the above may not apply to you to the extent prohibited by applicable law.

17. INDEMNIFICATION

17.1 Your Indemnification Obligation

You agree to defend, indemnify, and hold harmless Grillz, its affiliates, and their respective directors, officers, employees, and agents from and against all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

Your use of our Services
Your violation of these Terms
Your violation of applicable laws or regulations
Your User Content or other content you submit
Your negligence or misconduct
Claims by third parties related to your actions

17.2 Defense and Settlement

We may assume exclusive defense and control of any matter subject to indemnification
You will cooperate fully in the defense of any claim
You may not settle any claim without our prior written consent
We reserve the right to settle claims at our discretion

17.3 Notice Requirement

We will provide prompt written notice of any claim for which we seek indemnification, but failure to provide notice will not excuse your indemnification obligations except to the extent you are materially prejudiced.

18. DISPUTE RESOLUTION AND ARBITRATION

18.1 Binding Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

You and Grillz agree to resolve disputes through binding arbitration instead of court proceedings, except as specified below.

18.2 Covered Disputes

This arbitration provision covers all disputes arising from or relating to:

These Terms and their interpretation
Your use of our Services
Your relationship with Grillz
Product purchases and transactions

18.3 Arbitration Rules

Arbitration will be conducted under the Commercial Arbitration Rules of the American Arbitration Association (AAA)
A single arbitrator will hear the dispute
Arbitration will take place in Los Angeles County, California
The Federal Arbitration Act governs arbitrability

18.4 Class Action Waiver

YOU AND GRILLZ AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE PROCEEDINGS.

18.5 Exceptions to Arbitration

The following disputes are not subject to arbitration:

Small claims court matters (under jurisdictional limits)
Intellectual property disputes
Requests for injunctive relief
Disputes that cannot be arbitrated under applicable law

18.6 30-Day Right to Opt Out

You may opt out of this arbitration provision by sending written notice to greg@grillz.com within 30 days of first using our Services. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration.

18.7 Arbitration Costs

AAA rules govern cost allocation
We will pay arbitration fees for claims under $10,000
Each party bears their own attorney fees unless awarded by arbitrator

18.8 Severability

If any part of this arbitration provision is deemed invalid, the remainder continues in effect. If the class action waiver is deemed invalid, the entire arbitration provision is void.

19. TERMINATION

19.1 Termination by You

You may terminate your account at any time by:

Contacting customer service
Following account closure procedures
Ceasing use of our Services

19.2 Termination by Grillz

We may suspend or terminate your access immediately for:

Violation of these Terms
Fraudulent or illegal activity
Harm to other users or our business
Extended period of inactivity
Any reason at our discretion

19.3 Effect of Termination

Upon termination:

Your access to Services will cease
Outstanding orders may be canceled
User Content may be deleted
Payment obligations remain in effect
Survival provisions continue to apply

19.4 Survival

The following provisions survive termination:

Payment obligations
Intellectual property rights
Indemnification
Limitation of liability
Dispute resolution
General provisions

20. GENERAL PROVISIONS

20.1 Governing Law

These Terms are governed by California law, without regard to conflict of law principles. Any court proceedings (where not subject to arbitration) will be in Los Angeles County, California.

20.2 Entire Agreement

These Terms, together with our Privacy Policy and any Additional Terms, constitute the entire agreement between you and Grillz regarding our Services.

20.3 Amendments

We may modify these Terms at any time by posting updated Terms on our website. Material changes will be effective 30 days after posting. Your continued use after changes indicates acceptance of modified Terms.

20.4 Severability

If any provision is deemed invalid or unenforceable, the remainder of these Terms remains in full effect, and the invalid provision will be replaced with a valid provision that most closely reflects the original intent.

20.5 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative.

20.6 Assignment

We may assign these Terms without notice
You may not assign these Terms without our written consent
These Terms bind successors and permitted assigns

20.7 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

20.8 Independent Contractors

You and Grillz are independent contractors. These Terms do not create a partnership, joint venture, employment, or agency relationship.

20.9 Electronic Communications

You consent to receive communications electronically and agree that electronic communications satisfy legal notice requirements.

20.10 Language

This agreement is written in English. Any translations are for convenience only, and the English version controls in case of conflict.

20.11 Notice Requirements

Legal Notices to Grillz: Grillz.com, Inc. Attn: Legal Department 1110 N Virgil Ave PMB 97430 Los Angeles, CA 90029 Email: greg@grillz.com

Notices to You: We may provide notices through email, postal mail, or posting on our Services.

20.12 Customer Service

For questions about these Terms or our Services:

Email: greg@grillz.com
Phone: +1 (310) 903-727(1+1)
Address: 1110 N Virgil Ave PMB 97430, Los Angeles, CA 90029

Last Updated: January 1, 2025
Effective Date: January 1, 2025

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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