Shipping policy
Shipping Policy:
- All of our orders processed and shipped via USPS are sent within 1-3 business days; tracking details will be sent to your email once your package has been shipped.
- Please note: We are closed on weekends and holidays, all orders will be processed the next business day. Thank you for understanding.
- Orders with an "Undeliverable" shipping address that are returned back to us, may be reshipped to the corrected address once we have received the package.
- Please note: International orders are excluded from the reshipment option, unless due to our error.
- For International buyers, if the package is returned for non-payment of custom/import taxes, the buyer may receive a refund minus the shipping charges and applicable 15% restocking fee.
- Free Shipping: Free shipping is only available within the domestic United States. A tracking number will be sent to you as soon as it becomes available to us. Due to the nature of the free shipping couriers for our fulfillment centers that are located overseas, the delivery time ranges anywhere from 7 to 32 business days once shipped. If you would like to request an update or have any questions, feel free to send us an email and we will respond with the information requested.
- Express Courier Delivery: Delivery times range anywhere from 5 to 15 business days once shipped. A tracking number will be sent to you as soon as it becomes available to us. If you would like to request an update or have any questions, feel free to send us an email and we will respond with the information requested
- International Shipping: Our international shipping delivery times vary widely depending on your location. We can provide an estimated delivery time upon request through email. Please note that the shipping fee for custom-made grillz will cover the shipping of the mold kit to and from your location back to us as well as the delivery of the final crafted grillz.
- Shipping of Custom-Made Grillz: Please note that custom-made grillz require a mold kit to be sent back to us so that we may create a perfectly fit grill. Our shipping fees cover the cost of all shipping including mold kit to and from your location as well as the delivery of the final crafted grillz.